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Amazing peptides from licensed US compounding pharmacies. Third-party tested, cold-chain shipped.

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Refund Policy

Last Updated: January 24, 2026

Refund Eligibility

Due to the pharmaceutical nature of our products, we have strict refund policies:

✅ Eligible for Refund:

  • Order not yet shipped: Full refund within 24 hours of order placement
  • Defective product: Full refund or replacement if product arrives damaged or defective
  • Temperature failure: Full refund or replacement if temperature logger shows unsafe temps
  • Wrong product shipped: Full refund or replacement
  • Pharmacy rejection: Full refund if pharmacy cannot fulfill your order

❌ Not Eligible for Refund:

  • Product already shipped and delivered successfully
  • Change of mind after delivery
  • Incorrect dosage ordered (customer error)
  • Product used or opened
  • Failure to refrigerate after delivery

How to Request a Refund

  1. Contact us within 48 hours of delivery (or expected delivery for lost packages)
    Email: refunds@amazingxo.com
    Phone: 1-888-XXO-PEPT
  2. Provide your order number and reason for refund request
  3. Include photos if product is damaged or defective
  4. Include temperature logger data if claiming temperature failure

Refund Processing

  • Refund requests reviewed within 1 business day
  • Approved refunds processed within 3-5 business days
  • Refunds issued to original payment method
  • Bank processing may take additional 5-10 business days

Replacements

For defective or damaged products, we offer complimentary replacements shipped via express delivery. Replacement orders are prioritized and typically ship within 24 hours of approval.

Partial Refunds

Partial refunds may be issued for:

  • Partial order fulfillment (some items out of stock)
  • Shipping fee refunds if delivery was significantly delayed
  • Price adjustments if product went on sale within 7 days of purchase

Chargebacks

Please contact us before initiating a chargeback. Chargebacks may result in account suspension and inability to place future orders. We're committed to resolving all issues fairly and quickly.

Questions?

Contact our customer service team:
Email: support@amazingxo.com
Phone: 1-888-XXO-PEPT (Mon-Fri 9am-6pm EST)